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Contacting Big Lots Customer Service for Furniture Delivery Issues

If you have an issue with furniture delivery from Big Lots, it’s useful to be familiar with the company’s furniture delivery options. Knowing how and when they deliver, how to contact customer service, and what their policies are will help you get the resolution you need.

Let’s take a closer look at Big Lots furniture delivery services:

Does Big Lots Deliver Furniture to Your Home

Big Lots Furniture Delivery is a convenient way for customers to purchase furniture from Big Lots stores and have it delivered directly to their home. It is important to understand that furniture delivery is free for certain areas, but delivery charges may apply in other areas. Additionally, certain items may not be available for delivery depending on the weight and size of the item.

When ordering furniture online with Big Lots Furniture Delivery, customers can select the items they want and then enter their zip code to find out if the items are available for delivery in their area. If delivery is available, customers can then enter their payment information and schedule a time for the furniture to be delivered. Most items typically arrive within 10-14 days of ordering.

Upon delivery, a team of professional drivers will deliver your order quickly and safely while wearing face masks at all times. If a customer has any questions or concerns related to the order or delivery process, they can contact Big Lots Customer Service at 1-866-BIG-LOTS (1-866-244-5687). Hours of operations vary between weekdays and weekends; however, customers can use the “Chat Now” feature on Big Lots website if they would like immediate assistance regarding their order or estimated arrival time.

Does Big Lots Deliver Furniture to Your Home

Big Lots offers a variety of furniture delivery options to meet your needs. You can choose to have your furniture delivered to your home or curbside with Big Lots’ Delivery Service. For many items like sofas, beds, and dining sets, you will have the option to get White Glove delivery. This will include professional assembly and haul away of all packaging materials from your home.

When selecting items for delivery from the store, you may opt for Delivery Service or pick up any items at Customer Pickup. To qualify for Delivery Service a minimum purchase is required. All multi-piece items like living room sets are eligible for pick up only by the customer at their nearest local Big Lots store location.

For BigLots 0% APR financing (not applicable in New York), if the total of installment payments is less than $5,000 and some applicable jewelry financing plans show delivery is offered on those settings only at no extra cost by either BigLots Truck or third party Carrier. For orders over $5,000 White Glove service is recommended due to size limitations of certain carriers that provide free ground shipping as part of an 0% APR loan agreement on a case-by-case basis.

In addition to both traditional and signature white glove services being available on most orders over $499 (and any order where added protection insurance has been purchased – for an additional fee), customers are also able to schedule their own full service vendors with advanced notice (In some cases 48 hours) from store locations across the country who specialize in large item delivery along with professional assembly services prior to drop off.

Contacting Big Lots Customer Service

If you are having issues with furniture delivery from Big Lots, you may need to contact the customer service team. Whether you are having trouble placing the order or have questions about delivery fees and policies, contacting customer service can help resolve the problem quickly and efficiently.

In this article, we will cover the best ways to contact Big Lots customer service and give you the information you need to get your issue resolved.

Phone Number

Customers who would like to contact Big Lots about a furniture delivery issue should begin by calling the customer service team. The phone number customers can use to reach the customer service squad is 1-866-BIG-LOTS (1-866-244-5687). As this is an automated hotline, you will be prompted to select the best option for your enquiry. Please have your order information ready when you call.

The standard hours of operation for Big Lots customer service are:

  • Monday through Friday from 8:00 am through 11:00 pm EST
  • Saturday and Sunday from 10:00 am through 9:00 pm EST

For after hour concerns on weekends, customers may leave a voicemail message with their contact information and concern so that they can be contacted during normal business hours.

For non-urgent enquiries, customers may also submit their query via email using the online inquiry form or by writing them directly via post at 7001 Beckham Drive, Columbus, Ohio 43235.

Email Address

The best way to contact Big Lots customer service is through email. To quickly reach a team member who can assist you with furniture delivery inquiries, please send an email to [email protected].

Please provide your full contact information and all relevant details regarding the delivery, such as your order confirmation number and tracking number. Outline any problems that you are experiencing with the order, including cancellations or delays. If possible, please attach any documents or images that might provide Big Lots customer service with more insight into the inquiry.

Big Lots customer service will make every effort to provide a prompt response, but due to high volume of orders received each day, it may take up to 72 hours for a representative to reach out regarding your inquiry. Please avoid contacting us via phone if possible as it may extend wait times and increase potential resolution timeframes. If you have an urgent need or require immediate assistance, we encourage you to clearly specify this in the body of your email so our team can prioritize their response accordingly.

Live Chat

Live chat is the fastest and most convenient way to contact Big Lots customer service. You can chat with a customer service team member about your delivery issues in real time, Monday through Saturday from 8:00 am to 8:00 pm ET. Live chat allows customers to ask questions, provide further information and give feedback on their orders. Live chat also offers an opportunity for customers to address any return or warranty related issues as well.

To begin chatting with a Big Lots Customer Service Representative, customers can simply click on the “Chat Now” button located on the Big Lots website or submit an inquiry using the text input box at the bottom of their screen. For issue resolution assistance, customers must have their order number(s) handy before beginning a live chat session. At the end of each conversation, customers will be emailed a transcript of their live chat session so they can refer back to it whenever they would like.

Common Issues With Big Lots Furniture Delivery

When ordering furniture from Big Lots, you expect your items to arrive in a timely manner, in the condition you have purchased them in. Yet, unfortunately, there can be issues with furniture delivery that can be both frustrating and costly.

In this article, we’ll look at the common issues with furniture delivery from Big Lots, as well as the options available to you if something goes wrong.

Delivery Times

One common issue that shoppers may come across when ordering furniture from Big Lots is delivery delays and misunderstandings. Delivery times may vary depending on availability in the local store, inventory being shipped to the warehouse, and other related factors. To get more accurate information on a delivery time frame, customers should contact an associate at their local store or talk directly with customer service.

When speaking with an associate, customers may be asked to provide details such as:

  • Order number
  • Product SKU (or stock keeping unit)
  • Product name
  • Item condition and size
  • Quantity of products ordered
  • Address where the items will be delivered in addition to the billing address
  • Contact information consisting of email address and phone number.

If a customer does not receive their items within the specified period of time or if there are any other issues that arise during the purchase or delivery process such as a damaged item or discrepancies between what was expected versus what was delivered, customers can contact Big Lots Customer Service for further assistance.

Delivery Fees

Big Lots offers a wide range of furniture products, including sofas, tables, and other home furnishings. Local delivery charges may apply for furniture orders. Delivery fees vary by region and product type. The best way to find out local delivery fees is to contact Big Lots Customer Service directly to discuss the type of product in question and the region it will be delivered to.

Big Lots delivers within a certain radius of its store locations. This means that an order placed outside this area may not be eligible for delivery through Big Lots Customer Service. Depending on availability, Big Lots may work with third-party shippers to deliver outside of its standard delivery area. To learn more about shipping options available in specific areas, customers should also contact BigLots Customer Service directly.

If you are having issues related to furniture order delivery or have questions about what services are available specifically in your area, contacting BigLots Customer Service is your best option for knowledge and advice about regional shipping rates and policies for furniture orders. The experienced customer service team at BigLots is available 24/7 to answer your inquiries on any and all matters pertaining to furniture delivery from their stores – from pricing options to estimated arrival times – and can provide solutions tailored specifically towards solutions that match your budget or needs.

Delivery Area

Big Lots is unable to offer delivery of furniture in all areas. Please refer to the Big Lots delivery site for information about the available delivery area, including an approximate map of eligible cities and states. Unfortunately, there may be additional restrictions for particular pieces due to size, weight or other factors.

Ordering from outside of the designated delivery area may result in higher costs or require that orders be picked up from a Big Lots store or distribution center. To check if your location is within the approved area, please contact our National Customer Service department at 1-866-BIG-LOTS (1-866-244-5687) for more assistance. The hours of operation for our National Customer Service team are:

  • Monday through Friday, 8 AM – 7 PM ET
  • Excluding Federal holidays

Tips for Contacting Big Lots Customer Service

Are you experiencing an issue with your furniture delivery from Big Lots? If so, you need to contact their customer service team. Fortunately, Big Lots has multiple ways to contact them so you can get an issue resolved in a timely manner.

In this article, we’ll give you some tips on how to contact Big Lots customer service and provide some information about their policies and procedures:

Be Prepared

Before you contact Big Lots Customer Service, it is important to be prepared. Make sure that you have all the documentation that you will need in front of you (e.g. order confirmation, delivery receipt, etc.), any notes of issues you have encountered with your furniture delivery from Big Lots and any pictures or videos that would help explain the issue better. Having all this information ready before contacting an agent with Big Lots Customer Service will make it easier for them to be able to help as efficiently and quickly as possible.

Additionally, it may also be beneficial to keep a record of your conversations with each representative so you know what has been discussed during each communication.

Be Courteous

When contacting customer service for any issues or concerns, it is important to remain polite and courteous at all times. This will ensure that customer service representatives are more willing to work with you and help you in any way they can. Big Lots has skilled customer service staff that are eager to help resolve your issue, so start by addressing them politely and with respect.

In addition, remain patient when interacting with the customer service representative. Understand that they may have numerous customers calling in the same day and this could mean longer wait times before you have a chance to explain your issue. Instead of being frustrated, take deep breaths and know that the representative is doing their best to help as quickly as they can. If your inquiry is complicated or there are other pressing matters that need to be addressed before yours, then be understanding and express gratitude when continuing the conversation.

Finally, clearly state what the problem is so that the customer service representative can effectively assess the situation and offer a resolution quickly. If you need assistance on how to speak effectively when contacting Big Lots customer service for furniture delivery issues, use helpful information available online for tips on how to properly communicate via telephone or email, as well as other inquiry methods like live chat or text messaging conversations available at most companies now.

Be Specific

When contacting Big Lots Customer Service, it’s important to be specific and provide all the necessary details required in order to get a resolution. This means giving the customer service representative a clear explanation of the problem you’re experiencing, as well as providing any relevant information, such as where you purchased the item and when it was delivered/sent. It can be helpful to provide photos of any damage or flaws that need to be resolved. Additionally, let them know what your desired outcome is – such as an exchange, repair or refund. Being clear and concise ensures that customer service personnel will have all they need in order to assist you promptly and efficiently.


Big Lots can be an ideal option for customers looking for affordable furniture with convenient delivery options. The customer service department can be contacted in the event of any delivery issues and can help to ensure that customers receive the furniture they purchased in a timely manner.

In conclusion, Big Lots furniture delivery service is a great option for customers who are on a budget and want reliable, convenient delivery options.